Monday, February 25, 2013

Oracle Premier, Extended and Sustaining Support Info


Oracle 10g R2 is going out of Extended Support by Jul 2013. It’s time to upgrade your database to 11g.

Many users not aware of Oracle product Lifetime support.  It is simple, predictable and flexible


Premier support usually ends 5 years after the release of a version. After ending the premier support, we can buy Extended support which covers next 3 years and we have to pay extra fee.

Please find the Extended Support fee.
  • Year 6 after product release: 10% of current year’s Software Update License & Support
  • Year 7 after product release: 20% of current year’s Software Update License & Support
  • Year 8 after product release: 20% of current year’s Software Update License & Support
Extended Support offers the following:
  • Updates, fixes and security alerts
  • Tax, legal and regulatory updates
  • Upgrade scripts
  • Technical support
  • Major product and technology releases
After ending the extended support, Sustaining Support kicks off but it does not include:
  • New updates, fixes, security alerts, data fixes, and critical patch updates
  • New tax, legal, and regulatory updates
  • New upgrade scripts
  • Certification with new third-party products/versions
  • Certification with new Oracle products
For more info please see the detailed benefits and key features comparison.
http://www.oracle.com/us/support/lifetime-support/index.html

Regards
Satishbabu Gunukula, Oracle ACE

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