If you open any ticket with HANA, first they will ask you to collect the dump.
Collecting the dump is very simple in HANA and follows the steps.
1. Open HANA Studio --> go to ‘Diagnosis files’ --> In ‘Diagnosis Information’ click 'List '
2. Select the dates where you had the issue or you want to collect diagnosis information --> Click “OK”
3. Collecting the diagnosis information will take time and once it finish “Download the Collection”
The dump will be created under below path
Satishbabu Gunukula, Oracle ACE