Tableau Server Unlicensed after activating the license

User might encounter this License issue after deactivating and activating license on Tableau Server and it shows as Expired or Ended.

Error: Unlicensed Go to the licensing page for more details

When you try to deactivate and active you might receive error

The requested licensing operation failed with error code '110: TABLEAU_ERROR_LICENSING_UNLICENSED_GENERAL'.”

When you run “tsm licenses list” it will show Creator/Explorer/Viewer as “0” (Zero)

This is a known issue and happens for Tableau server 2024.2.1 and later when the installation is not using ATR.

Workaround: We don’t have fix at this time, but we have workaround and user should follow below steps

1. Stop Tableau Server using CMD (tsm stop) or TSM Web GUI
2. Restart O/S
3. Start Tableau Server using CMD (tsm start) or TSM Web UI

Once the table server is up you can run below TMS command to confirm the license expire date is set t as expected or you can check the license on TMS Web UI

C:\> tsm licenses list

Pls refer below KB’s for more Details

Error code '101' or '100' TABLEAU_ERROR_LICENSING_INTERNAL when Activating Tableau Server | Tableau Software

Immediately after activating a Tableau Server license, it shows as "Ended"

Thanks & Regards,

https://oracleracexpert.com

Enable access to the Tableau Server repository (Postgres) and update repository access job has failed

Users can connect to tableau server repository suing tableau desktop using 2 built-in user’s i.e tableau, readonly. For reading database tableau and in-depth analysis it is recommended to use readonly user.

Before you use readonly user you need to enable the access . In older versions you will be using “tabadmin” command and in newer versions you will be using “tsm”.

Users will be connecting to tableau repository using port 8060.

Run below command to enable repository access

tabadmin dbpass --username readonly <password>

or

tsm data-access repository-access enable --repository-username readonly --repository-password <password >

When enabling the "readonly" user access i have received error using TSM.

61% - The services failed to stop. 66% - Disabling database services.
72% - Waiting for database services to disable.
The update repository access job has failed.
or
66% - An error occurred while waiting for services to reconfigure.
73% - Disabling database services.
80% - Waiting for database services to disable.
The update repository access job has failed. 

I tried different ways but didn’t help. Finally I have stopped the services and ran the above TSM command and it executed successfully.

Steps:

stop tableau services using TSM

run the command - tsm data-access repository-access enable --repository-username readonly --repository-password <password > 

start tableau services using TSM

This operation will perform a server restart. Are you sure you wish to continue?
(y/n): y
Starting update repository access asynchronous job.
Job id is '8', timeout is 25 minutes.
5% - Enabling the maintenance app.
11% - Waiting for the maintenance app to start.
16% - Reading configuration.
22% - Putting the repository into local trust mode.
27% - Enabling the database services.
33% - Waiting for the database services to enable.
38% - Updating the roles in the repository.
44% - Taking the repository out of local trust mode.
50% - Updated pending configuration.
55% - Disabling all services.
61% - Waiting for the services to stop.
66% - Updating the configuration version on nodes.
72% - Waiting for services to reconfigure.
77% - Enabling all services.
83% - Waiting for the services to start.
88% - Reloading postgres configuration.
94% - Disabling database services.
100% - Waiting for database services to disable.
Successfully updated repository access.

Regards

Satishbabu Gunukula, Oracle ACE

http://www.oracleracexpert.com