Thursday, September 20, 2012

Smart View timeout error message

If users are working with planning data forms on excel and receiving any of the below timeout error then the issue is with IE Settings.

Cannot connect to provider because: The request timed out. Contact your administrator to increase NetRetryCount and NetRetryInterval

The requeset timed out. Contact your administrator to increase netRetryCount and netRetryInterval.

When trying to save the data then users might see below error

“This form contains unsaved data. Select OK to continue without saving data, or Cancel this operation”

Follow below steps to fix the issue

Step1:- Create an empty text file and copy below contents

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]

Step2: - Rename the file as LogOut.reg” and right click on the file  click on merge to update your registry

Step3:- Restart your computer (optional)

You can manually update/ add registry entries but it may corrupt the registry and this is the recommended approach.

Satishbabu Gunukula