Monday, August 3, 2020

ORA-00700: soft internal error, arguments

I have come across ORA-00700 error recently and found below error in the logs. This

ORA-00700: soft internal error, arguments: [dbgrfafr_1], [60], [60], [1], [0x7FB5DD11BC70], [], [], [], [], [], [], []
Incident details in: /oracle/diag/rdbms/orcl/ORCL/incident/incdir_75765/ORCL_ora_8274_i75765.trc


Incident details in the trace will have more detailed error. In my case below connections are coming from foglight monitoring tool . After research found that this error can occur due failing statement called from monitoring tools like TOAD,foglight..etc

Dump file /oracle/diag/rdbms/orcl/ORCL/incident/incdir_75765/ORCL_ora_8274_i75765.trc
Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production
Version 19.5.0.0.0
Build label: RDBMS_19.3.0.0.0DBRU_LINUX.X64_190417
ORACLE_HOME: /oracle/product/19.0.0.0/dbhome_1
System name: Linux
Node name: server1
Release: 3.10.0-1062.12.1.el7.x86_64
Version: #1 SMP Thu Dec 12 06:44:49 EST 2019
Machine: x86_64
Instance name: ORCL
Redo thread mounted by this instance: 1
Oracle process number: 130
Unix process pid: 29807, image: oracle@server1

*** 2020-05-20T00:45:56.870884-07:00
*** SESSION ID:(204.25936) 2020-05-20T00:45:56.870895-07:00
*** CLIENT ID:() 2020-05-20T00:45:56.870900-07:00
*** SERVICE NAME:(ORCL) 2020-05-20T00:45:56.870904-07:00
*** MODULE NAME:(Foglight for Oracle <5.9.5.20>) 2020-05-20T00:45:56.870909-07:00
*** ACTION NAME:(isrgorcl-db-ORCL-DBO_Instance_General) 2020-05-20T00:45:56.870914-07:00
*** CLIENT DRIVER:(jdbcthin : 12.2.0.1.0) 2020-05-20T00:45:56.870919-07:00

[TOC00000]
Jump to table of contents
Dump continued from file: /oracle/diag/rdbms/orcl/ORCL/trace/ORCL_ora_29807.trc
[TOC00001]
ORA-00700: soft internal error, arguments: [dbgrfafr_1], [60], [60], [0], [0x7FFC2A3E6488], [], [], [], [], [], [], []

[TOC00001-END]
[TOC00002]
========= Dump for incident 201097 (ORA 700 [dbgrfafr_1]) ========

*** 2020-05-20T00:45:56.871792-07:00
dbkedDefDump(): Starting incident default dumps (flags=0x2, level=3, mask=0x0)
[TOC00003]

----- Current SQL Statement for this session (sql_id=gxpn94tgbwz4d) -----
select /*+ RULE */ version "db_version",
decode(log_mode,'NOARCHIVELOG','NO','YES') "is_archived",
decode(a.asm_files,0,'NO','YES') "is_asm",
case when dg.dataguard > 0 THEN 'YES'
when controlfile_type = 'STANDBY' THEN 'YES'
else 'NO'
end as "is_dataguard",
database_role,
decode(r.rman_conf,0,'NO','YES') "is_rman",
flashback_on "is_flashback",
instance_name,
instance_number,
open_mode,
decode(c.cell_count,0,'NO','YES') "is_exadata",
decode(al.al_count,0,'NO','YES') "is_alertlog",
'NO' "is_rds",
decode(cdb,'YES','YES','NO') is_pluggable
from sys.v$instance, sys.v$database,
(select count(*) asm_files from v$datafile where name like '+%' and rownum<2) a,
(select count(*) dataguard from sys.v$archive_dest where target = 'STANDBY' and rownum<2) dg,
(select count(*) rman_conf from sys.v$RMAN_STATUS where rownum<2) r,
(select count(*) cell_count from sys.v$cell where rownum<2) c,
(select count(*) al_count from sys.x$DBGALERTEXT where rownum<2) al
[TOC00003-END]

Also few other users encountered HIGH CPU consumption issue. This can happen when $DBGALERTEXT is populated from the XML alert log file situated in the ADR location. Note that this is an undocumented fixed table and when XML alert log is very large it takes time to access and also it can cause ORA-700 error.

You can query on X$DBGALERTEXT table to see high CPU taking a long time to complete.

SELECT count(*)
FROM X$DBGALERTEXT
WHERE to_date(to_char(originating_timestamp, 'dd-mon-yyyy hh24:mi'), 'dd-mon-yyyy hh24:mi') > to_date(to_char(systimestamp - .00694, 'dd-mon-yyyy hh24:mi'), 'dd-mon-yyyy hh24:mi') /* last 10 minutes */
AND (message_text = 'ORA-00600'
OR message_text LIKE 'útal%'
OR message_text LIKE '%error%'
OR message_text LIKE '%ORA-%'
OR message_text LIKE '%terminating the instance%');

It’s a good practice to purge the table regularly and it can be purged using ADRCI utility.

--First make sure you check the count
SQL> select count(*) from X$DBGALERTEXT;

--Connect to ADRCI utility

$adrci> show home
ADR Homes:
diag/rdbms/orcl/ORCL
diag/tnslsnr/server1/listener_orcl
$adrci> SET HOMEPATH /oracle/diag/rdbms/orcl/ORCL

--Run below command to purse logs older than 1 day.
adrci> purge -age 1440 -type alert
adrci> exit

If you still see the error from Monitoring tools like TOAD, FOGLIGHT contact the vendor. If the issue is not from monitoring tools then contact Oracle

Refer  Metalink note 2056666.1  for more info.

Regards
Satishbabu G, Oracle ACE

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